The Truth Finder (opens in new tab) is a platform that claims to be one of the most trusted and best background check services in the US. The company says it goes more in-depth than competing services by scanning dating profiles, educational history, and owned assets when checking. It is located in San Diego, California and was founded in 2015.
But how well does the site work in practice? As you’ll find out in this TruthFinder review, there are some issues with the service, particularly regarding the over-zealous promises it makes about pricing transparency and the level of information you’ll receive. Read on to find out the truth about TruthFinder.
Plans and pricing
TruthFinder is frustratingly vague when it comes to pricing. The only way to find out how much the service costs is to try a background check and then wait several minutes for your report to be generated. Then, before opening the requested report, you will be shown a pricing page. Unfortunately, as with such services this is becoming the norm. Quick Checkmate Use this approach for pricing as well.
To use TruthFinder, instead of charging for a background check, you must subscribe to a monthly membership that unlocks unlimited reports. It costs $28.05 or $46.56 for two months, dropping the monthly price to $23.28. The TruthFinder site is also programmed to occasionally offer special deals such as access to a single report with no subscription or $1 for access to five reports (the latter offer was made after our test search and browser closing). ). One drawback is that there is no annual plan with discounts and no option to pay for just one report.
In addition to standard background checks, TruthFinder offers a reverse phone lookup service. This remarkably affordable product costs just $4.99 per month for unlimited searches. Unfortunately, there is no unsubscribe option available, so be sure to cancel your membership immediately if you just need to find one.
Payment can be made by major credit card or PayPal.
TruthFinder offers many of the same features you’d expect to find with other background check services. These include searches that cover both public and private databases, as well as the ability to identify potential associates and relatives of the subject of your search.
If TruthFinder manages to correctly identify the person you’re looking for, you can receive a report that contains many important details about their life. These will be collected from birth records, social media profiles, and criminal histories.
The TruthFinder platform also offers self-monitoring tools, meaning you can view your record to see what potential employers, or others who search for you, will see on the platform. Through TruthFinder, you can also claim a particular record as your own. If you do, you will be able to correct factual errors on it or hide it from other TruthFinder users.
If you’re receiving suspicious calls from a number you don’t recognize, you can use TruthFinder to identify its owner through the reverse phone lookup feature. In some cases, TruthFinder may also be able to display social media profiles or photos associated with the number you are searching for.
Interface and usage
The TruthFinder interface is intuitive and easy to use. To search, you just need to enter the search subject’s name and their local city. Next, TruthFinder will ask questions to help narrow down possible results, such as the gender, age and known locations of the person being searched for. You are also requested to provide your first and last name, email and zip code.
After that, TruthFinder will display a series of loading screens and progress bars. However, while these pages are visually appealing, it’s hard to escape the feeling that they’re put on display. There are also cutesy statements about how you can be “surprised” to see what’s in that person’s report, and you also have to verify that you’re over 18. There is also some marketing as 5-star favorable service reviews are flashed non-stop during this process.
Ultimately, TurthFinder will show you a list of candidates that match your search query. You can identify the right person based on a few factors, such as address and social network. During our testing, TruthFinder successfully identified the vast majority of people we tried to find.
Once you find the right person, you will need to pay them before you can open your report. The final report screen is a long interactive document containing a wide range of information on the subject of your search, including location history, contact information, and possible next of kin. Oddly enough, TruthFinder also includes unusual information in the reports, such as horoscopes and astrological signs.
If you encounter any difficulties or have any problems using TruthFinder, you can visit the Help section of the platform’s website. Unfortunately, the information presented here is not as detailed as we would like, but there are some articles on important topics such as “Cancel Account” and “Is TruthFinder Safe?” Consequently, if you need assistance, you may be better off contacting the service through a toll-free number, which is available Monday through Friday, 10 a.m. to 10 p.m. TruthFinder’s support staff is available weekdays and has extended business hours, so your question will be answered promptly.
We were disappointed to find other limited options, such as chat, videos, or user forums. We didn’t even get a direct email or support portal.
To keep your search query private, TruthFinder applies 128-bit encryption to all information and data stored by the Service. A primary security concern with any background check site is that the service should not be used for malicious purposes such as stalking. To this end, TruthFinder attempts to inform users of what the Site may be used for through a series of pop-up warnings.
A major limitation of TruthFinder is that you cannot use the service to complete a pre-employment background check because it is not FRCA compliant. If you’re looking for such a service, consider PeopleTrail instead. People trail (opens in new tab) Licensed to conduct pre-employment background checks and you don’t need to sign up for a lengthy membership like TruthFinder.
People Finders (opens in new tab) There is another background checking service in direct competition with TruthFinder. If you’re not keen on TruthFinder’s hefty monthly cost, you’ll be happy to hear that PeopleFinders prices start at a more budget-friendly $2.95.
TruthFinder is a helpful tool if you need to find a long-lost relative or double-check what information is available about you in the public domain. However, the service loses points for its aggressive marketing strategy, mostly confusing pricing, and ultimately a high price point that requires a monthly plan. Finally, due to its expensive subscription model, we only recommend TruthFinder to users who need to perform frequent background checks.
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