Explore what makes Charter Spectrum such an easily recognizable name in the global telecommunication industry and how it got its current reputation.
If you are an internet user, and you live in the United States, the chances are good that you live in a Charter service area. The Charter Spectrum provider is one of the largest in terms of its coverage footprint and service availability across 41 states. Hundreds of millions of households have access to the provider\’s cable TV, internet, home phone, and mobile data plans. Today, the company consistently ranks among the top choices in the United States.
The Story of Spectrum’s Rise
Thanks to its above-par service quality, glowing customer reviews, and customer service accolades, the provider is often a preference in most service areas. Moreover, with conveniences that Update or improve the customer’s experience, like the Spectrum payment center, the provider has near-global recognition. It remains among the top 5 largest internet and cable TV providers in the United States. Companies like AT&T and Comcast are among the provider\’s largest direct competitors.
So, the cable and internet service company is definitely among big-name competitors. But how did it reach this pinnacle within the industry? We’re glad you asked – here is the story of how Charter Spectrum rose to the top of the US telecommunication services industry.
What The Provider Looks Like Today
Before we start walking down the telecommunications memory lane, let’s just take one firm look at the present. Namely, what the company looks like today. The provider is currently among the 5 largest internet, cable TV, and voice service providers in the United States. The provider has carved out a niche for itself with a differentiated approach to its service mix.
It offers connectivity services to both residential areas as well as businesses and commercial centers. But how does that ensure its success? After all, most providers offer the same mix of connectivity services to homes and businesses. The reason this company stands out, in particular, is because of the way it has structured its subscription models. Here are a few easily recognizable facts about the provider’s current service mix:
- Internet speeds up to 100 Mbps* (200 Mbps* in some areas).
- Up to 200+ channels and HD options with your cable plan.
- A huge On-Demand library with thousands of titles.
- Live TV streaming application to watch content beyond the TV screen.
- Access to a nationwide network of free Wi-Fi hotspots.
Option to choose premium networks like HBO, Showtime, and Starz.
The Approach That Made Spectrum What It Is – Differentiation
The United States has one of the highest concentrations of internet consumers in the world. There are also thousands of internet providers in America, serving the needs of these consumers based on the areas they cover. As such, it is pretty obvious that the industry has saturated into a few top players who control the lion’s share of the market, and hundreds of smaller providers competing over what’s left.
So how does a company like Spectrum, which sells the same services, reach the top? The answer is strategic differentiation. Mainly in addressing a few key pain-points common among the majority of internet, cable, and phone subscribers in the country. Other than spending extensively on crafting and maintaining a positive brand image, the provider has concentrated on building an infrastructure and service delivery standard to back up that image. As a result, the provider is one of the few in a position to actually put its money where its mouth is.
How Spectrum Stands Out
The company’s philosophy has been unique, yet deceptively simple. The biggest inhibitor to a new subscriber is not just the price, but also the term of the service agreement. Most large providers lock you into a 12 or 24-month service agreement. They will offer great prices and deals to entice subscribers like you into signing off. But once the service turns out to be less than expected and you want to back out, the contract may require you to pay early termination fees.
A contract is a legally binding document. Meaning you have the option of either paying up the termination fees under a valid clause or taking the matter to court. Neither are cheap, and both are avoidable with Spectrum. The provider does not focus on keeping customers locked in for a year or two. Instead, it makes a point of advertising how it does not require a long-term commitment from you. In fact, the provider often stresses how the option to terminate your service is not just easy, but also pain-free.
This carefully crafted tactic addresses a core customer fear. The fear of being stuck in a service contract with a provider that does not deliver as advertised. And with the strength and reliability of its service apparent from Day One, you can be sure subscribers stay on for much longer than the average service agreement. And that’s a far more sustainable model.